On Being “Real”
Shep Hyken – customer service motivational speaker, author, trainer, and expert – offers some advice to go into your motivational and self-improvement file from one of his Shepard Letters, his monthly newsletter, about being real.
I had just finished a speech. One of the audience members came up to talk to me. He said that his group has been fortunate to get to hear a lot of speakers, but seldom does he get to meet the speaker. He ended our conversation by saying, “Because I met you and shook your hand I’ll always remember your speech. It was real.”
He said it was real. What did that mean? Now, this wasn’t about me being some type of celebrity. I’m just a business speaker. I presented the speech well and had relevant material, but what happened after the speech is what made it “real.” All I did was make myself available after the speech to answer questions and talk to anyone who wanted to. Not a big deal, but it made impact. So, I’ve been thinking about what it is to be “real.”
As I think about my friends and colleagues who are successful, I see some commonalities about them. They are approachable and available. They have a bond with their customers as well as the people they work with. They create positive impact on others. They are “real.”
The secrets to being “real” are common sense. It takes some effort. Care about what you do. Be respectful to others. Make yourself approachable and available. Always be on time, even early. Be enthusiastic about who you are and what you do. Create positive impressions that are memorable and that garner respect, admiration and build confidence.
Most of all, recognize that every interaction you have is an opportunity to make positive impact on others – an opportunity to be and make an experience “real.”
Shep Hyken, CSP, CPAE is a professional speaker and Wall Street Journal best-selling author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (http://www.TheCustomerFocus.com).
Copyright © 2010, Shep Hyken -- http://www.hyken.com-- (314)692-2200
Showing posts with label Personal Goals. Show all posts
Showing posts with label Personal Goals. Show all posts
Wednesday, September 15, 2010
Wednesday, January 06, 2010
Ten Goal Setting Strategies to Help You Achieve Your Goals in the New Year
Happy New Year! As a way to start the New Year, I thought it might be appropriate to take a diversion from my usual writings on customer service and focus on how to reach goals in your business and personal life. Around New Years time many people seem to make the same goals and resolutions every year. This “Top Ten” list addresses some of the basics of setting and more importantly, achieving, goals.
1. Write down goal with a definitive description and clear picture of what you are trying to achieve.
2. Create a plan or procedure. How are you going to achieve it?
3. Acknowledge others that may be involved and make sure they are aware and in agreement with your goal.
4. Determine a length of time.
5. Determine any obstacles and brainstorm how to overcome them.
6. Determine if you need someone to support you – someone who you will be accountable too.
7. Set up a checking system to monitor the goal/project.
8. Start and stay on track. If you stray, don’t give up. Come back and realign your timeline.
9. If you don’t reach your goal on time, don’t go crazy. Celebrate what progress you have made.
10. Finally, if you didn’t reach your goal, after you celebrate, set a new one.
Make 2010 your best year yet!
Shep Hyken, CSP, CPAE is a professional speaker and Wall Street Journal best-selling author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (www.TheCustomerFocus.com).
Copyright © 2010, Shep Hyken -- http://www.hyken.com-- (314)692-2200
Happy New Year! As a way to start the New Year, I thought it might be appropriate to take a diversion from my usual writings on customer service and focus on how to reach goals in your business and personal life. Around New Years time many people seem to make the same goals and resolutions every year. This “Top Ten” list addresses some of the basics of setting and more importantly, achieving, goals.
1. Write down goal with a definitive description and clear picture of what you are trying to achieve.
2. Create a plan or procedure. How are you going to achieve it?
3. Acknowledge others that may be involved and make sure they are aware and in agreement with your goal.
4. Determine a length of time.
5. Determine any obstacles and brainstorm how to overcome them.
6. Determine if you need someone to support you – someone who you will be accountable too.
7. Set up a checking system to monitor the goal/project.
8. Start and stay on track. If you stray, don’t give up. Come back and realign your timeline.
9. If you don’t reach your goal on time, don’t go crazy. Celebrate what progress you have made.
10. Finally, if you didn’t reach your goal, after you celebrate, set a new one.
Make 2010 your best year yet!
Shep Hyken, CSP, CPAE is a professional speaker and Wall Street Journal best-selling author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (www.TheCustomerFocus.com).
Copyright © 2010, Shep Hyken -- http://www.hyken.com-- (314)692-2200
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