Mystery Shoppers Expand Into Education
The AP reports (June 10, 2006) that the Department of Education is going to use a form of mystery shopping to help make the Honolulu public school facilities more “visitor-friendly.”
Project Aloha, which is a great name for the program, will use volunteers to visit the schools posing as parents to evaluate how well they are treated. If the school employees demonstrate weak customer service skills, they will be sent a “Letter of Hope.” I guess this is the Department of Education’s form of a disciplinary letter. How about a detention session for the flagrant abusers of these mystery parents? And during the session they could be forced to view some customer service videos. (I know where they can get some!)
Even though I jest, it is commendable that the DOE is taking a look at this.
Shep Hyken, CSP is a professional speaker and author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (www.TheCustomerFocus.com).
Shep Hyken is the Chief Amazement Officer of Shepard Presentations. As a customer service expert, he helps clients with their customer service strategies. He is a New York Times and Wall Street Journal best-selling author. For Shep's article blog please visit www.hyken.com/blog For information about Shep's speeches and customer service training, call 314-692-2200. (http://www.Hyken.com and http://www.TheCustomerFocus.com)
Posts
Shep Hyken - Business Speaker and Author
- Shep Hyken
- St. Louis, MO, United States
- Shep Hyken, CSP, CPAE's latest book, "The Cult of the Customer," published by John Wiley and Sons, became a Wall Street Journal best-seller! Contact Shep for details or to order your copy today! (shep@hyken.com)
