Customer Service and More: The Shep Hyken Blog

Shep Hyken is the Chief Amazement Officer of Shepard Presentations. As a customer service expert, he helps clients with their customer service strategies. He is a New York Times and Wall Street Journal best-selling author. For Shep's article blog please visit www.hyken.com/blog For information about Shep's speeches and customer service training, call 314-692-2200. (http://www.Hyken.com and http://www.TheCustomerFocus.com)

Thursday, April 27, 2017

Customer Experience Expert Explains: Customer Buying Habits Are Changing

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Thursday, April 20, 2017

Customer Service Speaker Explains: Anticipating Customer's Needs

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Thursday, April 13, 2017

Are You Helping Your Customers Self-Confirm the Sale?

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Thursday, April 06, 2017

How Company Culture Impacts Customers

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Thursday, March 30, 2017

Customer Service Training: Act As If You Own Customer Service

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Thursday, March 23, 2017

Customer Service Expert: Sometimes... Company Policies Suck

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Thursday, March 16, 2017

Customer Service Expert: Five Step Process for Handling Customer Complaints

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Thursday, March 09, 2017

Valuable Customer Service Lesson from Dollar Shave Club

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Thursday, March 02, 2017

Customer Service Expert: Traits of a Good Employee

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Thursday, February 23, 2017

Customer Service Expert: Remember Your Customers

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Thursday, February 16, 2017

Customer Service Expert: The One Thing You Must Do to Create a Customer ...

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Thursday, February 09, 2017

Customer Service Expert: Higher Profits or More Customers?

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Thursday, February 02, 2017

Everyone Can be a Leader - Just Do the Right Thing

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Thursday, January 26, 2017

Customer Service Expert: Create Your Customer Service Mantra

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Thursday, January 19, 2017

Customer Service Expert: Customer Satisfaction is the Enemy of Customer ...

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Thursday, January 12, 2017

Customer Service Expert: Customer Experience is Your Best Marketing

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Thursday, January 05, 2017

Customer Service Expert: Ten Crimes Against the Customer

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Thursday, November 10, 2016

Customer Service Expert: Eliminating the UnWOW

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Thursday, November 03, 2016

Customer Service Expert: Downside of Competing on Price

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Thursday, October 27, 2016

Customer Service Expert: How to Properly Ask a Customer to Repeat Their ...

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Shep Hyken - Business Speaker and Author

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Shep Hyken
St. Louis, MO, United States
Shep Hyken, CSP, CPAE's latest book, "The Cult of the Customer," published by John Wiley and Sons, became a Wall Street Journal best-seller! Contact Shep for details or to order your copy today! (shep@hyken.com)
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Links

  • Shep Hyken Website
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  • Shep's new book: The Cult of the Customer
  • Join the Cult of the Customer Facebook Group/Cult
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  • Customer Service Training
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Blog Archive

  • ▼  2018 (9)
    • ▼  March (4)
      • Consider Treating Loyal Customers Better - Custome...
      • Eliminate the Gap - Customer Service Lesson
      • Leave a Powerful Last Impression - Customer Servic...
      • Don't Nickel and Dime Your Customers - Customer Se...
    • ►  February (3)
    • ►  January (2)
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The Cult of the Customer

The Cult of the Customer
Wall Street Journal Best-Seller