Customer Service Book Recommendation

My last post on this blog was about creating loyalty with service and confidence. In the April issue of The Shepard Letter, I wrote a longer version of this article. I also mentioned a book, which I feel is worth telling you about here.

My buddy and fellow speaker, John DiJulius has written an excellent book titled, “Secret Service.” This book is about the behind the scenes “secret” systems that will help you create unforgettable service.

John owns salons and spas that are recognized for their dedication to wowing his clients. Beyond the interaction the client has with his wonderful staff, he has put into place various systems that help create great service, client confidence and ultimately, loyalty. The book is filled with strategies and his business is a case study to back them up. I highly recommend you visit his site, sign up for his free newsletter and buy his book. The link is: http://www.johndijulius.com/products.htm. Enjoy!

And, don’t forget to email me your answer to the question:

What do you do to create confidence for your customers and employees?

Shep Hyken, CSP is a professional speaker and author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (www.TheCustomerFocus.com).