Customer Service Training Tip - FAQ #5
The Cost of Good Customer Service
This is the fifth in a series of ten frequently asked questions and answers about customer service. Please feel free to share your answer or comments to these questions.
How much does it cost to deliver good customer service?
The question should actually be how much does it cost to deliver bad customer service? Bad customer service leads to low or no repeat business, no or poor word of mouth, morale issues inside the company and more.
There is a cost to delivering good service. Sometimes it does cost more to deliver value. It also costs to train employees. Yet, usually the cost is far less than the cost of not providing a good and value-added experience for the reasons listed above.
Again, please share with us your answer or comments to the
above question. Thank you!
Shep Hyken, CSP, CPAE is a professional speaker and Wall Street Journal best-selling author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: http://www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (http://www.TheCustomerFocus.com).
Copyright © 2010, Shep Hyken -- http://www.hyken.com-- (314)692-2200
Shep Hyken is the Chief Amazement Officer of Shepard Presentations. As a customer service expert, he helps clients with their customer service strategies. He is a New York Times and Wall Street Journal best-selling author. For Shep's article blog please visit www.hyken.com/blog For information about Shep's speeches and customer service training, call 314-692-2200. (http://www.Hyken.com and http://www.TheCustomerFocus.com)
Posts
Shep Hyken - Business Speaker and Author
- Shep Hyken
- St. Louis, MO, United States
- Shep Hyken, CSP, CPAE's latest book, "The Cult of the Customer," published by John Wiley and Sons, became a Wall Street Journal best-seller! Contact Shep for details or to order your copy today! (shep@hyken.com)
3 comments:
It will help in future concerning about the customer service. Various Customer Service Training Tips discuss here.
Good customer service is essential for any business to survive in this competitive market. Retaining the customer depends upon not only giving quality product it depends upon the attitude of the company towards customers.
Good customer service is an integral part of business. It affects important brand and business objectives like customer satisfaction, loyalty and etc.It is really one of the key things to remember in business.
Order taking service | Small Business Answering service
Post a Comment