Two Book Recommendations and New iPhone Apps
“Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” by my friends Marilyn Suttle and Lori Jo Vest is fantastic. Constant feedback pays off with big results. If you ask them the right way, your customers will tell you what they want and need. Client comments can help you create a company that attracts customers like bears to honey. The book has been getting rave reviews. When you order “Who’s Your Gladys?” today, you get a special package of 40+ electronic bonus gifts in customer service, sales, marketing and professional development. Buy your copy today at www.whosyourgladys.com.
“Illuminate: Harnessing The Positive Power of Negative Thinking” by David Corbin falls into the motivational category. I like this book. The premise is to accentuate the positive and ILLUMINATE the negative. The book reminds us that we can’t solve all that we face, unless we face it. The 3 Step Illuminate Process is Face It, Follow It and Fix It. Order it at www.Amazon.com.
-- New Iphone apps!
In the past few months I’ve touted my “Cult of the Customer” iPhone app. I now have two new apps; the “Shep Hyken App” and the “Moment of Magic App.” Go to the app store and download them (no charge) and you will have access to my favorite customer service articles, videos, photos, speaking schedule and more. In the app store, search on “Hyken” and “Moments of Magic.” And, if you don’t yet have the “Cult of the Customer App,” get that one too!
You don’t have an iPhone? No worries! Just go to www.Hyken.com/app and you will have access to some of the same content – just not on your phone.
Shep Hyken, CSP, CPAE is a professional speaker and Wall Street Journal best-selling author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (www.TheCustomerFocus.com).
Copyright © 2009, Shep Hyken
Shep Hyken is the Chief Amazement Officer of Shepard Presentations. As a customer service expert, he helps clients with their customer service strategies. He is a New York Times and Wall Street Journal best-selling author. For Shep's article blog please visit www.hyken.com/blog For information about Shep's speeches and customer service training, call 314-692-2200. (http://www.Hyken.com and http://www.TheCustomerFocus.com)
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Shep Hyken - Business Speaker and Author
- Shep Hyken
- St. Louis, MO, United States
- Shep Hyken, CSP, CPAE's latest book, "The Cult of the Customer," published by John Wiley and Sons, became a Wall Street Journal best-seller! Contact Shep for details or to order your copy today! (shep@hyken.com)
1 comment:
I got Gladys book yesterday. Fab, fab advice on how to not only deal with tough customers but to turn them into your best customers that bring you tons of business. The advice is spot on and is perfect for any business or skill level. You will finish the book with a wealth of ideas and tips you can put to use right away.
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