Jet Blue Executive Sets Leadership Example

Just back from the National Speakers Association meeting in New York. I had the privilege of hearing David Barger, the CEO of Jet Blue, speak about his company. He is a fascinating man, and in the wake of all of the turmoil in the airline industry, he is a model example of leadership.

If you want your people to deliver excellent customer service, you must focus on the inside first. Mr. Barger has done that in a big way. His comments reflected his commitment to his employees. Get this. While other airlines are doing mandatory layoffs, Jet Blue’s layoffs are on a voluntary basis. Mr. Barger has even taken a 50% salary cut for the rest of the year, showing his employees that he is walking his talk. He sets the example. The employees follow suit with innovative ideas to save money, be more efficient, deliver excellent customer service and more.

A gift for you!

I have the honor of working with Wendy Gillett and seven other Customer Service Experts to deliver a series of weekly seminars. Every Wednesday, starting on September 3, you can participate in these 20-30 minute online seminars. There is no charge to participate, however once the series is completed, they will be put into a CD as a set that will be for sale. So, be sure to sign up now. Just click here: Customer Service Seminar – Online. Once on the site, sign up for the weekly tips (upper right hand side of the website) and you will be sent the invitation to the weekly seminars. See you online!

Shep Hyken, CSP, CPAE is a professional speaker and author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com – Web: www.hyken.com – Click here for information on The Customer Focus™ customer service training programs (www.TheCustomerFocus.com).